Legal notice

Seller

OKOSU Inc.

Chief Operating Officer

Moe Kawanaka

Address

Tokyo Square Garden 14F, 3-1-1 Kyobashi, Chuo-ku, Tokyo 104-0031, Japan

Phone Number

+81-80-6087-7997

Phone Hours

Weekdays 10:00 - 18:00 JST (Closed on weekends and public holidays)

*Outside of business hours, please contact us by email.

Email Address

support@okos.jp

Website URL

https://sumipearl.com

Product Prices

Please refer to each product page (prices include tax).

Additional Fees

Shipping: Free shipping on orders of 20,000 JPY (tax included) or more. Orders under 20,000 JPY (tax included) are subject to additional shipping charges. Please refer to our Shipping Policy for details.

Payment Methods

Credit Card (Visa, Mastercard, American Express, JCB), PayPal

Payment Timing

Credit card and PayPal: Payment is confirmed at the time of order.

Delivery Timeline

Products will be shipped within 3-7 business days after order confirmation.

Returns & Exchanges

Returns are accepted within 30 days of delivery. Please contact us by email if you wish to return an item.

Refund Policy

A full refund will be issued after the product is returned to our store.

Return Shipping Costs

Defective products: Shipping costs covered by us. Customer-initiated returns: Shipping costs are the customer's responsibility.